FAQ
FREQUENTLY ASKED QUESTIONS
ORDERING & PRODUCTS
Q: How do I place an order?
A: Simply browse our collections, select your desired product, choose your size, and click "Add to Cart." Once you're ready, proceed to checkout and complete your payment.
Q: What products do you offer?
A: We offer premium t-shirts, mugs, and other apparel featuring our exclusive original designs. All items are made-to-order using high-quality materials.
Q: Are your products made-to-order?
A: Yes! Each item is printed on-demand specifically for you after you place your order. This means zero waste and maximum quality, but it also means production takes a few days before shipping.
Q: Can I customize or request specific designs?
A: Currently, we only offer our curated collection of designs. However, we're always creating new pieces, so follow us on social media to stay updated on new releases.
SHIPPING & DELIVERY
Q: How long will my order take to arrive?
A: Production time: 2-7 business days (since we print on-demand)
Shipping time (EU): 3-7 business days
Total estimated delivery: 5-14 business days
Q: Do you ship internationally?
A: We currently ship throughout the European Union. International expansion is planned for the future.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and order size.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey.
SIZING & FIT
Q: How do your sizes run?
A: Our t-shirts are unisex and run true to size. We recommend checking our Size Guide for detailed measurements before ordering.
Q: What if the size doesn't fit?
A: Please refer to our Returns & Refunds policy. Due to the made-to-order nature of our products, we can only accept returns for defective or damaged items.
QUALITY & CARE
Q: What materials are your products made from?
A: Our t-shirts are 100% soft, comfortable cotton with high-quality, durable prints. Mugs are ceramic with vibrant, long-lasting designs.
Q: How should I care for my Penitent apparel?
A: Machine wash cold, inside out. Tumble dry low or hang dry. Do not iron directly on the design. This will keep your rebellious style looking fresh for years.
Q: Will the print fade or crack?
A: No! We use premium printing techniques that ensure your design stays bold and intact, even after multiple washes.
RETURNS & EXCHANGES
Q: What is your return policy?
A: Due to the custom, made-to-order nature of our products, we can only accept returns or exchanges for items that arrive damaged or defective. Please contact us within 7 days of receiving your order if there's an issue.
Q: What if my item arrives damaged?
A: We're sorry if that happens! Contact us immediately at [email] with photos of the damage, and we'll send you a replacement or full refund.
Q: Can I cancel my order?
A: Orders can only be canceled within 24 hours of purchase, before production begins. After that, the item is already being made for you.
PAYMENT & SECURITY
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options through our checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and secure payment processors. We never store your payment details.
ABOUT PENITENT
Q: What is Penitent about?
A: Penitent isn't just a clothing brand — it's a statement. We create symbols of defiance for those who've stopped apologizing for who they are. Our designs are visual confessions, reminders that following the rules never changed the world.
Q: Do you have a physical store?
A: Not yet! We're currently online-only, but who knows what the future holds.
STILL HAVE QUESTIONS?
Can't find what you're looking for? Reach out to us at [Contact page link] and we'll get back to you as soon as possible.